Holy Grail AI Chatbot

Holy Grail Chatbot for Shopware

> AI-powered chatbot, intelligent product discovery, and real-time order status — built natively into your Shopware storefront.

Overview

Holy Grail Chatbot turns your Shopware shop into a 24/7 AI shopping assistant. Customers chat directly on your storefront to discover products, get personalised recommendations, and check their order status — all without leaving your site. Your knowledge base stays automatically up to date through a built-in webhook sync, so the bot always answers based on your latest catalog and content.

Features

1. AI-Powered Shopping Assistant

A conversational chat widget on your storefront where customers can ask anything about your shop. The bot:

• Provides personalised product recommendations with images and prices.
• Renders clickable product cards that take customers directly to the product detail page.
• Adapts to your brand voice and product catalog.

2. Order Status Tracking via API

Customers can check their order status without leaving the chat:

• Bot asks for Order Number and email address to verify identity.
• Real-time status is fetched directly from the Shopware Order API.
• Merchants can enable or disable this feature with a single toggle in the plugin settings.

3. Automated Knowledge Source Sync via Webhook

Keep the chatbot's knowledge base in sync with your shop — automatically:

• When a product or category is updated in Shopware, a webhook is triggered.
• Holy Grail crawls the updated content and refreshes its knowledge source.
• Webhook Endpoint URL, Authorization Token, and entity toggles are configurable in the plugin settings.

Configuration

After activation, open the plugin settings:

Extensions → My extensions → Holy Grail Chatbot → Configure

You will be taken to the Holy Grail Chatbot settings page where you can configure:

• Agent ID: Your Holy Grail Agent ID is provided on installation page in the Holy Grail app under AI Assistants.
• Server Environment: Select `Production` or `Staging` — determines which Holy Grail server receives webhooks and serves the chatbot script.
• Webhook Endpoint: API path that Shopware calls when product or category content changes — pre-filled with your Holy Grail webhook URL.
• Authorization Token: Token used to authenticate webhook calls and order status API requests between Shopware and Holy Grail.
• Enable Product Webhooks: Toggle webhook notifications when products are created, updated, or deleted.
• Enable Category Webhooks: Toggle webhook notifications when categories are created, updated, or deleted.
• Enable Order Status API: Enable or disable the real-time order status endpoint used by the chatbot.

Save the settings and the chatbot will appear on your storefront automatically.

> **Tip:** Visit the Holy Grail dashboard to manage the bot's persona, train custom answers, and view analytics.

Requirements

• Shopware 6.5 or higher
• PHP 8.1 or higher
• Active Holy Grail account (https://my.holygrail.app)
• Outbound HTTPS connectivity from your Shopware server to the Holy Grail API

Support

• Email: hello@holygrail.app

About Holy Grail

Holy Grail is an AI agent platform that helps online merchants deliver smarter, faster, and more personal customer experiences. Learn more at https://www.holygrail.app/.